Terms and Conditions

 

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

ORDER PRICING

Each order is priced based on the date the order is entered. The gold market used for pricing is calculated by adding $2.50 to the London Gold fix.

A great deal of effort has gone into checking the accuracy of the information in this price list. However due to the volume of data, we cannot assume responsibility for errors or omissions.

DIAMOND QUALITIES

We offer our products in a variety of diamond grades to allow you to meet your customers’ quality and price requirements. Following are our general grades:

MELEE

+B

BRIDAL (BR)

G to H

VS2-SI1

+N

PROMOTIONAL WHITE (PW)

I-J

I1

CENTERS

A

G to H

VS2-SI1

B

H to I

SI1-SI2

C

I to J

I1









CLARITY ENHANCED DIAMONDS:
CLARITY CLARITY ENHANCED DIAMONDS:
Ostbye & Anderson uses our best efforts to assure that “Clarity Enhanced Diamonds” are not used in any products that we manufacture. We will not knowingly supply our customers with these types of goods.

CONFLICT DIAMONDS:
The diamonds sold by Ostbye & Anderson have been purchased from legitimate sources not involved in funding conflict and are in compliance with United Nations Resolutions. We guarantee that these diamonds are conflict free, based on personal knowledge, and/or written guarantees provided by the supplier of these diamonds.

For each style, we select a standard grade that is indicated by each stock number in the price list. Our order department can quote you the price of each style in alternative diamond grades. Please note that not all sizes and/or shapes are available in all grades.

Due to the possibility of fluctuation in the prices of diamonds and colored stones, we reserve the right to make adjustments in the price or quality used. Such action is only done when absolutely necessary.

TOTAL WEIGHT DIAMOND RANGES

The total diamond weight (ctw) is listed next to each item using the following ranges:

Under .08 Ct:

Specific point size not listed

3/8 Ct:

.37 to .44

1/10 Ct: carat

.09 to .11 carat

1/2 Ct:

.45 to .59

1/8 Ct: carat

.12 to .14 carat

5/8 Ct:

.60 to .69

1/6 Ct: carat

.15 to .17 carat

3/4 Ct:

.70 to .83

1/5 Ct: carat

.18 to .22 carat

7/8 Ct:

.84 to .89

1/4 Ct: carat

.23 to .28 carat

9/10 Ct:

.90 to .95

1/3 Ct: carat

.29 to .36 carat

1 Ct:

.96 to 1.04













EXTRA LARGE EXTRA LARGE FINGER SIZES*

The DELTA (Triple Keystone) supplements for ladies rings over size 8 and men’s rings over size 12 are:

PRODUCT TYPE

SZ 8 to 10

SZ 10 to 12

SZ 12 to 14

Mother’s Rings

FREE

$30.00

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Ladies-Standard Shank

$30.00

$45.00

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Ladies-Wide/UltraFit

$45.00

$75.00

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Men’s-Standard Shank

--------

--------

$45.00

Men’s-Wide/UltraFit

--------

--------

$60.00

Actual Prices are based on the average DWT per size ordered.
*Prices listed above are Actual prices are based on the average DWT per size ordered.

*Prices listed above are for 14k single color traditional ring shanks. Surcharges will apply for two-tone shanks, euro shanks, shanks with full design and when additional alterations are required to the ring in order to accommodate the larger finger size.

CROWN SUPPLEMENT COSTS

Styles that include a center crown are priced with a standard crown up to 1/2 carat. A surcharge is added for larger sizes and/or fancy shapes.

WHITE GOLD SURCHARGE

Due to the additional time to process and the cost of rhodium, the following surcharges are added to all white gold products:

Heartcraft Bands:

$3.00 DELTA

General Merchandise:

$18.00 DELTA


MERCHANDISE MERCHANDISE RETURN/EXCHANGE POLICY

The following items ARE NOT RETURNABLE: special order items, discontinued/inactive styles, family jewelry, all platinum items, styles utilizing a diamond grade other than the standard grade, and general merchandise which has been altered, including sizing and special center crowns.

STOCK MERCHANDISE:
Return merchandise should be carefully and individually wrapped. All shipments of return must include a packing slip with original invoice number, purchase date, reason for return, and a request for credit or exchange.

Within 30 days of purchase: Stock merchandise is returnable.

After 30 days of purchase: Stock merchandise that is current and non-altered requires approval, a return authorization number and is subject to a 20% restocking charge. Place the RA number on the outside of the shipping package and on the inside packing list. MERCHANDISE RECEIVED WITHOUT AN RA NUMBER WILL BE RETURNED TO THE SHIPPER AT THEIR EXPENSE.

OSTBYE OVERNIGHT:
Programs designated as OSTBYE OVERNIGHT feature a non-restricted exchange policy regardless of date of purchase. OSTBYE OVERNIGHT products that have been worn or damaged, have inside engraving, special finishes or other customer alterations are not returnable.

CANCELLATION OF ORDERS IN PROCESS

Once SPECIAL ORDERS are placed, we immediately begin the manufacturing process. Should an order-in-work be cancelled or changed after it has been started, we reserve the right to charge a production fee, based on the level of completion, up to the FULL PRICE of the item.

RISK POLICY FOR SETTING CUSTOMER STONES

Ostbye & Anderson does not assume risk for breakage or damage of any diamond not purchased from Ostbye & Anderson. This applies to the removing and/or setting of customer supplied diamonds in any shape or of any quality. Ostbye & Anderson does not set customer supplied colored stones.

Please carefully check the condition of stones being sent to us. Describe the condition of stones on the job envelope. Remember that not all stones fit in all mountings. In the case of the channel set mountings, the stones must be correctly calibrated to fit. Additionally, remember that certain stone cuts, including princess cuts, have increased risks when putting pressure on the points and/or setting using the channel setting technique.

REFLECTIONS OF LOVE™ FAMILY JEWELRY – ADD A STONE

We charge a flat $150.00 DELTA fee to add one simulated stone to our REFLECTIONS OF LOVE™ mother’s pendants and rings. Add the cost of the genuine stone to the fee (see our Genuine Stone Price Guide) when adding a genuine stone. Your customer will receive a new ring with their original stones reset. Please be sure your customer is aware that a new ring is supplied should the original ring be of sentimental value. Please note the condition of the customer’s original stones (i.e. chipped abraded, etc.)

MEMO REQUESTS

To assist you with that special customer, memo selections are available subject to inventory and manufacturing demands. We do maintain a limited number of plated alloy samples that are available for memo. We ask for your cooperation with the following:

• Please keep memo merchandise no longer than five working days.

• Please handle memo merchandise carefully to avoid damage or scratching. A charge will be assessed if repair or refinishing is necessary.

• Please return rings individually wrapped and with their original tags.

Postage will be charged to your regular account for each memo shipped.

Unless an extension is requested, outstanding memos will be automatically invoiced after 20 days. Once a memo is invoiced, returns will only be accepted under the terms of our normal return policy and will be subject to a 20% restocking charge.

INSIDE-RING MACHINE ENGRAVING

Machine engraving is available. There is a $24.00 DELTA minimum charge that includes up to 20 letters/numbers. Additional letters/numbers are .60 DELTA per letter.

CREDIT POLICY

It is the policy of Ostbye & Anderson to offer its customers payment plans and term packages that allow customers some ease and flexibility when purchasing Ostbye & Anderson products.

By offering credit terms to our customers, we are providing them with a valuable service. In return, we expect all accounts to be paid promptly when due and to be maintained in a responsible manner. We do understand that sometimes, due to circumstances beyond your control, a payment must be delayed. When this situation occurs, we request that you advise our accounting department so that we can plan accordingly. When an account becomes past due, a late charge will be assessed each month on the past due balance.

Should a past due balance continue, an account may be closed to additional purchases until the balance is paid. If it becomes necessary to place an account in for collection, reasonable collection expense, including attorney fees, will be added to the total balance due.

Customers not eligible for an “open” account may be eligible for a “credit card” account. We proudly accept VISA, MASTER CHARGE, and AMERICAN EXPRESS.